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Privacy Policy

Last Updated: August 2026

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At Our Klara, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or placing an order with us, you agree to the terms of this Privacy Policy.

1. Who We Are

Our Klara is a UK-based independent business creating handcrafted jewellery, crystal gardens, eco resin homeware and unique handmade gifts.

If you have any questions regarding this Privacy Policy, please contact us using the details on our Contact page or email us at:

Email: info@ourklara.co.uk

2. What Information We Collect

When you use our website, place an order or contact us, we may collect the following information:

Information you provide

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number (if provided)

  • Details of your purchases

  • Messages or enquiries you send us

Information collected automatically

When you visit our website, our website platform (Wix) may automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed

  • Time spent on the website

  • Referring website

  • Cookies and similar technologies

 

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.

  • Arrange delivery of your purchases.

  • Contact you regarding your order.

  • Respond to customer enquiries.

  • Process refunds where necessary.

  • Improve our website and customer experience.

  • Protect against fraud and unauthorised transactions.

  • Comply with our legal and tax obligations.

We only collect information that is necessary for these purposes.

4. Payment Processing

Payments made through our website are securely processed by PayPal.

We do not receive or store your full debit or credit card details.

When you choose PayPal at checkout, your payment information is handled securely in accordance with PayPal's own Privacy Policy.

5. Website Hosting

Our website is hosted by Wix.

Wix provides the online platform that allows us to sell our handmade products. Wix may securely store certain customer information on protected servers and uses industry-standard security measures to safeguard your data.

6. Sharing Your Information

We respect your privacy and will never sell or rent your personal information.

We only share your information where necessary to operate our business, including with:

  • PayPal (to securely process payments)

  • Royal Mail or other delivery providers (to deliver your order)

  • Wix (our website hosting provider)

  • Professional advisers where required by law, such as accountants or legal advisers

These providers only receive the information necessary to perform their services.

 

7. Marketing

If you choose to subscribe to our newsletter, we may occasionally send you updates about new products, collections or special offers.

You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

We will never send marketing emails unless you have chosen to receive them.

8. Cookies

Our website uses cookies to:

  • Keep the website running correctly.

  • Improve your browsing experience.

  • Remember your preferences.

  • Analyse website traffic and performance.

  • Help keep the website secure.

Some cookies are essential for the website to function correctly and cannot be disabled.

You can control cookies through your browser settings at any time.

Please also refer to our Cookie Policy for more information.

9. How Long We Keep Your Information

We only retain your personal information for as long as necessary to:

  • Complete your order.

  • Meet our legal and tax obligations.

  • Resolve disputes.

  • Maintain business records where required by law.

Once your information is no longer required, it will be securely deleted or anonymised.

 

10. Your Rights

Under UK GDPR you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information where appropriate.

  • Restrict or object to certain processing.

  • Request a copy of your personal data.

  • Withdraw consent where consent has been given.

To exercise any of these rights, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies before providing any personal information.

12. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we use your personal information, please contact us.

If you are not satisfied with how your information has been handled, you also have the right to make a complaint to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

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